Shipping & Delivery Policy

This policy applies to all orders placed on www.reesamourre.com operated by Ree's Amourre. By placing an order, you agree to the terms below.

1. Shipping Destination

Ree's Amourre currently ships exclusively within India. We do not ship to P.O. boxes or internationally at this time.

2. Shipping Charges

• Free Shipping on all prepaid orders (paid via card, UPI, net banking, or wallet).
• Free Shipping on all orders with a cart value of ₹2,000 or above.
• COD orders below ₹2,000 may incur a nominal shipping charge displayed at checkout.
• Shipping charges, where applicable, are non-refundable.

3. Order Processing

Orders are processed within 24–48 business hours of payment confirmation. Orders placed on public holidays or weekends are processed the next business day. A dispatch confirmation with tracking details will be sent to your registered email.

4. Estimated Delivery Timelines

• Standard Delivery: 3–5 business days from dispatch.
• Express Delivery: 1–2 business days, available for select cities and pin codes. Availability and charges are shown at checkout.

These are estimates and not guaranteed. Delays may occur due to natural disasters, public unrest, logistics disruptions, or incorrect address information.

5. Logistics Partners

Ree's Amourre partners with reputed third-party courier companies. Once your order is handed over, the shipment is subject to the logistics partner's terms. Ree's Amourre is not responsible for delays or loss after handover, but we will assist you in raising a claim where applicable.

6. Tracking

A tracking number is shared via email and/or SMS once your order is dispatched. If you do not receive tracking information within 48 hours of order confirmation, please contact us.

7. Address Accuracy

You are solely responsible for providing accurate and complete delivery information including the correct pin code, landmark, and contact number. Ree's Amourre is not liable for non-delivery due to incorrect or incomplete addresses. Address changes after order placement must be requested immediately and cannot be guaranteed.

8. Failed Delivery

After multiple failed delivery attempts, the shipment may be returned to us. Re-shipping charges will be applicable and must be paid before re-dispatch.

9. Undelivered or Lost Shipments

If your tracking shows "delivered" but you have not received the order, notify us within 48 hours. We will initiate an investigation with the logistics partner, which may take 7–10 business days. Ree's Amourre is not liable for shipments confirmed as delivered where notification was not raised within 48 hours.

10. Damaged in Transit

If your order arrives visibly damaged, refuse delivery or accept only after documenting the damage with photographs. Notify us within 48 hours. We will handle in accordance with our Returns & Exchange Policy.

11. Governing Law

This policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.