Returns & Exchange Policy

This policy governs all purchases made on www.reesamourre.com and is governed by the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, applicable in India. By completing a purchase, you agree to the terms below.

1. Return Window

Returns are accepted within 7 calendar days from the date of confirmed delivery as recorded by our logistics partner. Requests raised after this period will not be entertained.

2. No Monetary Refunds

Ree's Amourre does not offer monetary refunds to the original payment method, except as required by applicable law in cases of defective or misdescribed goods under the Consumer Protection Act, 2019. All approved returns are settled as store credit equal to the net purchase value of the returned item(s), excluding any shipping charges paid.

3. Store Credit

• Store credit is issued within 5–7 business days of quality approval.
• Store credit is valid for 3 to 6 months from the date of issuance, as communicated via email.
• Store credit is non-transferable, non-encashable, and cannot be used with other promotional codes unless explicitly permitted.
• Expired store credit cannot be reinstated or extended.

4. Exchanges

Exchanges may be requested within 7 calendar days of confirmed delivery, subject to product and size availability. Ree's Amourre does not guarantee the availability of any specific product or size. If the requested item is unavailable, store credit will be issued in accordance with Section 3.

5. Eligibility Conditions

To be eligible for a return or exchange, all of the following must be met:

• Item must be unused, unworn, and unwashed.
• All original tags, labels, and packaging must be intact.
• No signs of use, alteration, perfume, staining, or post-delivery damage.
• Request must be raised within the 7-day window.

6. Non-Eligible Items

• Items purchased during sale, promotional, or clearance events (unless defective).
• Items that have been used, washed, or altered.
• Items missing original tags, labels, or packaging.
• Gift cards and store credit.

7. How to Initiate

1. Email customercare@reesamourre.com or WhatsApp +91 98996 65260 within the 7-day window.
2. Include your order number, item(s) to be returned/exchanged, reason, and clear photographs.
3. Our team responds within 2 business days.
4. If approved, dispatch within 3 business days of approval. Return shipping is borne by the customer unless the return is due to our error.

8. Defective or Incorrect Items

Notify us within 48 hours of delivery with photographic evidence if you receive a defective or incorrect item. We will arrange reverse pickup at no cost and offer a replacement, exchange, or store credit. Our liability is limited to the purchase price of the item(s) in question.

9. Quality Check

All returned items are subject to quality inspection. Items that do not meet eligibility conditions will be returned to the customer at their cost, and no credit or exchange will be processed.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Ree's Amourre's total liability under this policy shall not exceed the purchase price of the product(s) forming the subject of the claim. We are not liable for indirect, incidental, or consequential damages.

11. Governing Law & Disputes

This policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

12. Changes

Ree's Amourre reserves the right to modify this policy at any time. Changes take effect upon posting. Continued use of the Site constitutes acceptance.